Cancellation Policy

Updated and Effective 5.26.2020

Dear Valued Guests,

We understand that sometimes it is necessary to reschedule or cancel appointments. Therefore, please notify us at least 24 hours prior to your scheduled appointment time and we will gladly reschedule your reservation. If you reschedule or cancel less than 24 hours of your appointment time, you will be charged 50% of the full price of the scheduled service(s).

Please understand that when you forget about or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time that other guests may be waiting on for that specific time. Our appointments are confirmed via text and email from time of booking to the day of service. Each service is personally booked to fit your needs due to work, family, etc. We hope you value our time as we do yours. We provide these confirmation types because we completely understand life gets crazy and how easy it is to forget.

*In the event that the 24-hour cancellation fee is required, our team will call you and request payment over the phone or with a card on file. Once we receive payment, we will be happy to schedule your next appointment.

* Any high lighting, hair painting, or creative/corrective color services will require a credit card to reserve appointment time.

Feel free to contact us at 860-344-8677 with any further questions or email us at jessicascolorroom@gmail.com

Best Regards,

Jessica