It starts with the vibe that you as a guest will feel when you walk through the doors. You’ll experience a friendly, welcoming, and collaborative atmosphere. Our founder, Jessica, says, “You’ll find more of us smiling than you might at another salon.” Team members all pitch in with their different expertise to help each other stay on schedule. Jessica adds, “It’s not at all uncommon for our guests to receive services from one, two, or three people before they leave; it’s all part of our team synergy to help our guests feel beautiful inside and out.”
The salon practices the highest levels of team service. Each team member has unique skills and areas of expertise. These skills in their entirety are available to each guest. No one is restricted to being seen by one stylist or technician. The considerable investment in training made by The Color Lounge™ is the guest’s guarantee that everyone is completely up to speed on the latest trends and training in beauty. Each team member shares her/his specific expertise with the other team members in ongoing weekly training.
Another differentiator is the investment that The Color Lounge™ makes in its employees. The salon does not “rent chairs” to outside stylists. Everyone working at the salon is an employee. The stylists do not get paid on commission, but rather are well-compensated for their experience and skills. Jessica believes in an atmosphere where stylists are collaborative and not competitive.
In addition to the clients we see each day for their beauty needs, The Color Lounge™ is also known for working with bridal and wedding styling, both in-studio and on location.
And the salon is very selective in picking its team. The hiring process requires prospective stylists to begin with an email interview, which is then followed by a video interview. Candidates who complete these first steps are then invited to “job shadow” at the salon for several hours, which is later followed up by the in-person interview with Jessica and the team.
We choose carefully when adding a new stylist,” says Jessica, who continues, “And we have a very loyal clientele, so when someone new comes on board, we can usually fill this person’s schedule very quickly.”
While The Color Lounge™ hiring standards may be rigorous, the rewards for the team are considerable. We will share with franchisees the compensation and benefits plans that we use and assist our franchisees in offering comparable ways to attract and retain the best talent. Each staff member completes a comprehensive skill certification program; guests of the salon always have that peace of mind knowing they are in talented hands.
One of the many best practices that Jessica will share with The Color Lounge™ franchisees is the importance of investment in people and the strategies to best accomplish it -– how to recruit and retain the best talent, and the importance of ongoing education and collaboration.
Another best practice that franchisees will benefit from is The Color Lounge™ membership program. The salon’s guests have the opportunity to purchase memberships, which give the client priority booking, 10% savings on salon services, 10% savings on retail products, unlimited use of the salon’s massage chair, and enrollment in a referral bonus program. The membership program will also benefit The Color Lounge™ franchisees in that it helps promote guest loyalty.
As someone considering a franchise opportunity in the beauty industry, there is immense value in the best practices that The Color Lounge™ has developed.
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Our salon is located in a historic building in the creative district of downtown Cromwell.
